What a waste! - Sales Associate Nordstrom Employee Review

2.0
Sep 11, 2023
Recommend
CEO approval
Business Outlook

Pros

1. The bathrooms are single occupancy. 2. Store is new and sunny. 3. Sometimes celebrities come in.

Cons

Where to begin? I have a lot of cons. 1. My former manager. She's a micromanager who'd stalk the department on her days off via the teams chat. She is also a bully who asks personal questions and then would issue her judgments on what you said. 2. We'd have to post our whereabouts in the teams app ("I'm going to the bathroom.") 3. We couldn't leave when our shift was over without getting permission. It would sometimes take an hour to be issued the OK. 4. We were all assigned tasks because there aren't enough operations staff, so we, the commission sales people, would have to do stock work and tidying up instead of helping customers. 5. Certain team members are allowed to stand at the cash wrap and ring all the customers and steal all the sales, even though we are told no "cash wrap parties." 6. You have to fight for a cash register because they'll have a dozen people scheduled and have only 5 cash registers. 7. I would sometimes work an hour or two over because there are so many tasks. 8. Some people were assigned the same harder tasks time after time. (Me.) 9. Some team members don't do their tasks because they know eventually someone will do it because it has to be done. One task is doing everyone else's go backs and cleaning out their fitting rooms. And we'd have to take hangers down to the basement - a task that would take a solid 20 minutes out of your selling day. 10. At the NYC flagship store, the employee entrance is in the basement. It's 90 or 100 steps up and down and you aren't allowed to use the elevator unless you have a doctor's note saying you are disabled. Climbing those steps at the end of the day was absolutely miserable. I heard someone say it is the biggest sign of disrespect from the management to us, and I agree.

Explore other reviews about Nordstrom

5.0
Feb 28, 2026
Recommend
CEO approval
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Pros

Great managers and company and atmosphere

Cons

Working weekends, customers, late hours

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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