Sep 19, 2017
North Star Insurance Advisors Response
8yThank you for your very candid review.
While I take issue with much of the content in your review, I do appreciate the time you took to share your thoughts.
What you fail to mention anywhere in your review is that you opened up a insurance sales business with us. We help our agents in this venture by covering the majority of the investment cost that would usually be put on an insurance agent opening up their own business.
For an agent who opts to work out of their home because they are not located near our call center, they do have some investment (agents that work out one of our call centers have no up front investment).
You mentioned purchasing the non-resident licenses and cost for the systems that you will be working on (CRM, Dialer, etc.). Again, this is all part of the up front investment we discussed with you prior to you partnering with North Star. You agreed to this because you also knew we would invest in your business.
We invest by running very expensive TV commercials and internet ads that drive customers to your business so you can stay on the phones all day long making money. We also invest in a marketing team to call of the prospects back and transfer them over to our agents so they don't have to make outbound calls. We invest in a customer service and conservation department to work with all of your customers so you can stay on the phones making new sales instead of conserving existing business.
Everything we do is designed to make it as easy as possible for agents to succeed in opening up a business with us. Unfortunately, it still requires our agent partners be coachable and learn how to make the sales.
Believe me, with everything we invested in you and your business, we were out considerably more money than the four figure number you mentioned above.
Again, we believe so strongly in our business model that we do all the investing in leads and we ONLY make money if our agent partners make sales.
We have never had an agent go 61 days without making their first sale so I'm not sure where you got that from but it is absolutely untrue.
Our top agents make well over $100k in their first year and our company average is about $60-70k NET first year.
Making only two sales in your first month with us is the exception and not the rule. All but one of our agents in our last training class made 5+ sales in their very first week out of training.
As for your advice to management:
1. We go over a detailed business plan with every new agent we bring on based on their personal business goals and we map out the exact road map to hitting that income goal and what activity would be required. There is no need for cash reserves unless you are not coachable and cannot make the sales off of live calls coming in from people watching TV commercials about our product.
2. Our training is consistently the number one thing most agents give us compliments on. There is no training like it in the insurance industry and our owners were all master sales people selling this product before we owned this company so there is no one better suited to show you how to be successful than one of our owners or managing partners.
3. We have a library of calls that we offer to new agents during training and upon request throughout their tenure as an agent partner with us. But there is no grand secret to this sale. It simply requires you follow our script with confidence and conviction so you can build likeability and trust with the customer as they get to know you and the product better. If you are unable to do that, you will not make many sales.
Again, thank you for your review and I am very sorry this didn't work out with you as it did so many of our very successful agents. We've had the number one agent in the country out of over 10,000 for the past 4 years and we have the most agents in the top 20 around the country.
Those are our most coachable and committed agents, though. This is a business and you have to run it as such.
We wish you the absolute best in your future endeavors and we sincerely hope you find a perfect fit for you and your career goals.