Good til the end - Customer Service Representative Northern Trust Employee Review

4.0
Feb 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management. Decent pay. Loved the cost of living increases. Very understanding with family emergencies. Allowed me to work remotely. Loved the communication from management, between the team, and with other departments/teams. Loved the support from management in regards to customers. Great resources for policies and procedures. Great support when I first started so that I was able to succeed in my role. I just loved my job up until the end.

Cons

I left because my team was going to merge with another team which would have resulted in more work for less money and a decreased bonus. Inflation was just getting started and I knew that my pay wasn't going to cut it, so I left the company. Also, it was very hard to try and move up and around in the company.

Explore other reviews about Northern Trust

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and strong culture

Cons

Easier credits to underwrite at the beginning

3.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting work helping clients grow their business. Promoted several times (it took a while). Most roles worked with many areas at the firm so it provided a holistic view of the organization, which was great.

Cons

Some managers created a difficult work environments. Those partners are no longer at the firm...but neither am I along with some talented people who left or were part of one of the a RIFs.

See reviews by: Helpful|Rating|Date|All