Pros
Focus on the client is the mantra. Service and the team spirit in achieving client satisfaction are paramount. A consensus, collaborative style in problem-solving. Tremendous resources devoted to brand management and the paternalistic cultural ethos.
Cons
Adherence to a prudent, consensus management style keeps this Chicago trust company on the safe road --- and they prefer it that way. Expenses that exceed forecast are considered particularly abhorrent, and senior management doesn't hesitate to freeze pay or headcount to stay on track. The executive office has a tin ear for the effect this has on morale. In general, their communications betray a lack of understanding for how the "work gets done." Only recently has some serious funding been lent to the obviously crumbling technology infrastructure.