Pros
union protection (which can also be a con) good pay for non-management
Cons
the medical customer service call center supervisors are horrible. one is a huge gossip that tells her 'friends' everyone's business. the other is so spineless that he can't even tell people to shut up when they are being loud in the call center. the supervisors also have no clue the actual content of what the reps do. they can't help you with anything except scheduling and payroll. as far as the company goes, the higher ups (literally the 4th floor) have no idea what goes on and don't seem to care. once a year they come down from their offices and serve christmas lunch to the employees. maybe if they walked around they could see that people are unhappy and need a morale boost. oh, and they might figure out that in 2013 no woman should be required to wear nylons with a dress, let alone with pants.