Pros
Pay is ok, but not if you're in a high cost of living area, living alone, or have kids. PTO is decent if you're there long enough, but not if you're new.
Cons
They pit employees against each other, and practice unequal treatment for equal or similar positions. New employees get to continue working from home, while long time, loyal employees were forced back into the office. It's like getting a pay cut for those who have to pay for gas, childcare, etc, not to mention the extra time being taken from our lives. Everyone was supposed to be three days a week, but they let one department go down to two days after someone quit. At least one of the offices is so cold, you have to dress for the Arctic to work there. Someone was emailed about it a few weeks ago, but nothing has been done. Currently, they are saying if employees in bargaining unit positions are at 110%+ production, they can go back to working from home everyday starting in January, but they aren't extending that courtesy to anyone else, even if they work just as hard or harder. I wouldn't be surprised if they take that offer back or move the goal posts come January. The people who made the return to office decision (who are mostly new, I believe) will probably never have to step foot in an office. They let us know without having any answers, and made the supervisors take the brunt of our questions and complaints. They started with a few offices, but wanted to keep it a secret from the rest of the offices at the time, thinking we don't talk to or know anyone from other areas, which seems shady. Even if you have a supervisor who cares about their team, they have no real power. There's so many people in management above them, you'll never know who does what and why, let alone know who any of these people are. Medical exemption requests to continue working from home everyday were denied, because we work in "ADA compliant" buildings, but if you can't use the stairs, your life would be in danger in an emergency. Personally, I feel like this is taking a toll on my mental health (anxiety, depression), but if they don't care about physical disabilities, they're certainly not going to care about mental health issues. Morale wasn't great before, but now it's tanked, yet they still expect us to work like robots and provide good service no matter how miserable they make us. This company is so old fashioned (you should see the outdated programs we have to use), they still think free food can be used as a motivator once in awhile. I recently heard that the lucky people who get to be happy and work from home everyday will be getting a real gift for the holidays (in the form of a gift card), while the rest of us will only be getting lunch. I'm hoping that's just a rumor, but I don't know. I'd much rather get a gift card of any amount than a $5 plate of food I have to wait in line for and scarf down in 30 minutes in a freezing cold break room. Holiday bonuses were done away with years ago. When it's time to negotiate a new contract, they claim they're bargaining in good faith, yet it's like pulling teeth to get them to agree on a better wage and/or pension increase. They're so out of touch, if you read the bad reviews on here, you'll see the responses from the company are all basically "your experiences are wrong, we're great". Simply put, this company does not care about its employees. It honestly feels like they hate us most of the time.