Great for the big guys, okay/eh for the little guys - Certified Medical Assistant (CMA) Novant Health Employee Review

3.0
Mar 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, benefits, time off, and they strive hard to make employees feel heard. Not afraid of change or doing something different. Definitely a lot of effort in turning feedback into action.

Cons

Corporate smothers the smaller offices. Way too big and everything is way too detailed to where nothing is easy to find or understand (policies change almost weekly). IT is outsourced and not helpful. Everything is cheap. Employees feel like pampered cattle. "Float" is only for bigger offices and isn't guaranteed. They will short staff you in a heart beat and tell you your burn out is "growing pains". Raises and bonuses are pathetic. Better compared to PHC, but when the CEO earns 6+ million every year and all we are given is $400 bonus and a 1% raise because we didn't reach impossible goals = not fair. 8-5 M-F is not ideal for healthcare. Bring back more Friday at noon hours.

avatar
Novant Health Response
3mo
We appreciate you taking the time to share your perspective on communication, resources, and compensation. Feedback like yours helps inform ongoing conversations as we continue working to support teams across all locations. Thank you for the care and work you provide every day.

Explore other reviews about Novant Health

5.0
Feb 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork, solid MD team.

Cons

Lack of resources on site

avatar
Novant Health Response
4mo
Thank you for sharing your experience. We’re glad to hear that the teamwork and strong physician support have made a positive difference in your role. We also appreciate your feedback about on-site resources, as insights like yours help inform ongoing efforts to better support our teams. Thank you for the remarkable care you provide to our patients every day.
4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Care associates are allowed to do what CNAs do, but they do not have to have the certification. Entry level pay is the same and there are equal raises between roles each year. Part time status an average of 24 hr/week, you can work more than that and you receive full benefits, two forms of bonus every year, immediate PTO (80hrs/year). 12 or 8 hour shifts available, make your own schedule

Cons

sometimes short staffed unit, so work becomes fast-paced - if you like being active and constantly moving, this job is fun.

avatar
Novant Health Response
2d
Thank you for sharing your experience. We’re glad to hear you’ve enjoyed the flexibility, benefits, scheduling options, and opportunities available in your role. It’s great to know these have supported your experience as a Care Associate. We also appreciate your feedback regarding the pace of the unit. Healthcare can be dynamic, and we recognize the importance of ensuring our teams have the support they need to provide exceptional patient care. Thank you for all you do to care for our patients and communities.
See reviews by: Helpful|Rating|Date|All