Poor management, huge toll on mental health - Patient Services Coordinator Novant Health Employee Review

1.0
Jun 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits, no other pros honestly

Cons

I was very excited to accept a job working at Novant Health as a receptionist with hopes of moving up in the company over time. Unfortunately, many things made the job unsustainable and had a significant negative impact on my mental health. My training was minimal and I was thrown to the wolves. My supervisor's response to my concerns was "when I was new I only had three days of training and had to learn everything at once, so you'll be fine too." It was very difficult and draining to try and figure things out on my own. When I tried asking questions I was either completely dismissed, or ridiculed with passive aggressive responses. In addition to all of this there was cliquey behavior which I did not anticipate experiencing as an adult. Many insulting comments were made over time which made me feel unwelcome. I tried addressing everything with management on multiple occasions because I really wanted the job to work out, but was only given the advice of "let's pretend like nothing happened and wake up tomorrow with a fresh start." I later learned that the person who held the position before me left on a lunch break and did not return, and the person before her also walked out. After learning this I realized that there was a pattern in this office that management did not want to address for whatever reason and therefore was not a sustainable working environment, so I requested to transfer within Novant, which was flat out denied. I had no option but to leave this job.

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Novant Health Response
4y
We’re very sorry to hear this was your personal experience at Novant Health as it does not embody our mission, vision and values. We would like to know more about your time at our organization and encourage you to reach out to Careers@NovantHealth.org to discuss. You can even contact us through the Alert Line if you would wish to remain anonymous by calling 1-800-350-0094

Explore other reviews about Novant Health

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Of all the companies I have worked for Novant has been the best experience. I moved back into leadership after years of having stepped back from leadership due to burnout and frustration. Novant invests more than any company I have seen in both frontline and leader development, with cohesive messaging about priorities. I truly enjoy the teams I work with.

Cons

IT was moved to overseas a few years back. They back-pedaled on this and moved some aspects back to domestic coverage, but overall, I can't see where this improves operational efficiency despite surface level savings.

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Novant Health Response
2w
Thank you for sharing your experience and for your leadership over the past several years. We’re especially grateful to hear that returning to leadership at Novant Health has been such a positive experience. Knowing that our investment in developing both team members and leaders with an emphasis on cultivating a great culture, may have made an impact or may have helped you rediscover some of that joy of leading is incredibly meaningful. We also appreciate your thoughtful feedback regarding operational efficiency and your recognition of programs like Career Connections. Helping team members find the right opportunities to grow and thrive remains a priority, and insights from leaders like you help shape our ongoing efforts. Thank you for all you do to support your team and the patients and communities we serve.
5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a great experience as a Research Assistant at Novant Health. The team was welcoming, collaborative, and supportive of learning. I gained valuable experience in clinical research, data collection, patient interactions, and working alongside healthcare professionals. The environment encouraged professional growth, and I appreciated the opportunity to contribute to meaningful research while developing skills that will benefit my future career in healthcare.

Cons

Depending on the project, the workload could fluctuate, and some tasks were repetitive, such as data entry and documentation. However, these responsibilities are a normal part of research and helped reinforce attention to detail.

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Novant Health Response
2w
Thank you for sharing your experience. We’re so glad to hear your internship gave you the opportunity to learn, grow, and contribute to meaningful research. It’s great to know your team created a supportive environment where you could build new skills and gain hands-on experience alongside healthcare professionals. We also appreciate your thoughtful suggestions around mentorship and professional development. Helping students and early-career professionals build confidence and explore future career opportunities is important to us. Thank you for being part of the Novant Health team, and we wish you all the best in your healthcare journey.
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