BPO Nightmare! - Cardiovascular Specialty Sales Representative Novartis Employee Review

2.0
Oct 31, 2021
Recommend
CEO approval
Business Outlook

Pros

I can’t think of many pros as a former sales professional who passionately gave my all to this role and was sabotaged by a jealous and threatened colleague who felt the need to fabricate a story to interest the BPO in removing me. My manager and colleagues were scaredy cats who didn’t have my back, though they admitted that I was treated unfairly and not given consideration.

Cons

Run! This company is on a witch-hunt. They don’t care about their people. Anything you do in a customer facing role can be misconstrued and used against you anytime. Forget about a fair trial or hearing your side of the story. The blood thirsty BPO will take any unverified tip-off and dismantle someone from their role. It’s really unfortunate.

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5.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leaders of the program, Jess and Raf, they still keep in touch with past interns good envrionemnt, had living provided and cahrlie car got very close with other interns (network for life)

Cons

Training was long and the mentors shoudlve done it too some of the departments are clicky and some mentors suck and skip through the training

2.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Pays pretty well in comparison to similar jobs in the market

Cons

Unstable schedule where you are often asked to come in overnight (1-2 am) regardless of if you have worked the previous day or are off. Basically feels like you're permanently on-call to conduct environmental monitoring. Training is slow. The Micro dept in general is currently understaffed. The job also involves lab work once you are done with your daily environmental monitoring tasks. The work never ceases and the Technicians as a whole has several responsibilities. Promotions seem to come very slowly here.

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