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ODP Business Solutions

Engaged Employer

Think it twice before accepting an offer - Program Marketing Manager ODP Business Solutions Employee Review

1.0
Jun 23, 2024
Recommend
CEO approval
Business Outlook

Pros

The only good thing about this company is the employees who do the heavy lifting at the bottom. Once you reach senior management, the quality of people and professionalism drops significantly. Another positive was the work-from-home policy. However, starting in August, employees living near one of their main offices are expected to come in 2-3 days a week. According to the HR EVP, productivity is better when everyone is together, even though most employees live far from the office. In reality, it seems senior leadership wants to justify their real estate costs, using the excuse of productivity despite the last four years proving that remote work does not affect productivity for responsible and engaged professionals.

Cons

Salaries are below market average, and raises don't even cover a quarter of inflation, while C-level executives receive million-dollar packages. PTO is minimal, with only 15 days for vacation and sick time combined for full-time employees. To get an extra 5 days, you need to be with the company for at least 5 years. There are only 6 holidays, the worst schedule I've experienced at any company. This would be understandable if we were a B2C retailer, but most of our key customers don't work on most holidays. WFH policy will be ending soon to be replaced with “hybrid” Benefits are average. Even the employee discount is a joke. You’ll do better with a Groupon coupon

Explore other reviews about ODP Business Solutions

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Pretty simple job with great people

Cons

Lots of change, be prepared to adapt

1.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

None they have been taken away.

Cons

Morale at Austin ISO is at its lowest point in years, and employees overwhelmingly attribute it to current SVP leadership. The enforced 50+ daily dial strategy is widely viewed as ineffective, damaging customer relationships and reducing time for the work that actually drives revenue. A more balanced approach (~35 dials) that allows for quality conversations, account management, and issue resolution is consistently dismissed in favor of volume over effectiveness. Current SVP leadership is seen as operating in a rigid “my way only” environment that contradicts Atlas messaging about empowering employees. Feedback from employees is largely ignored, and pressure continues to escalate even when performance targets are met. There are also widespread concerns about fairness and consistency, with perceived preferential treatment toward managers with prior relationships to current leadership, while other teams are held to stricter standards regardless of results. The culture has become fear-driven, with employees hesitant to speak openly due to concerns about retaliation. There is also growing concern about scrutiny of external activity such as LinkedIn/job searching, which has significantly eroded trust. Burnout is widespread, with employees reporting serious impacts on both mental and physical health. Employees have also observed personal business activity (such as selling shoes) being conducted from the office during working hours, raising professionalism concerns. Austin ISO has strong talent, but under current SVP leadership, that talent is being driven away rather than supported. Employees want their mental health restored and a sustainable environment where people can actually succeed.

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