Pros
Despite the challenges, there are many talented and hardworking individuals in the company who are committed to delivering their best work.
Cons
This company appears to have a significant disconnect between leadership and employees, often disregarding feedback from both employees and customers. Reports of customer concerns are frequently minimized by higher-ups. The company is currently undergoing layoffs, and cross-functional teams are often uncooperative, leaving employees to handle tasks outside their scope, such as pricing, even during potential large sales opportunities. The benefits package is subpar, with unusually high copays and a delayed start time—benefits begin 60 days after employment but are only activated on the first of the following month, effectively creating a 90-day waiting period. Commission structures are also challenging; the threshold to earn any commission is high, and only a few employees meet it. Even when commission targets are approached, the payout percentage is lower than the actual achievement percentage. For instance, achieving 90% of the goal results in compensation based on just 60% of the goal. Additionally, there’s a policy indicating that if the company cannot afford large commission payouts, the amount will be reduced, prioritizing payroll over bonuses. This policy adds to the frustration and dissatisfaction among employees.