Toxic leadership overshadows good benefits and coworkers - Salesforce Administrator ORNL FCU Employee Review

1.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are good. Majority of the people who work there are genuinely good people.

Cons

This review pertains to the headquarter operations - as branch employees may have a far different work experience as they have little to no involvement with these teams. Unfortunately, the executive/leadership within this company is so incredibly toxic. With caution to details, heres what I learned: - the executive team and upper management are made up of 2 parts: a clique of executives from a Florida credit union, and a clique of people who have never worked anywhere else and have no experience on how to manage teams effectively. Both parts equally micromanage, place blame on lower level employees, and have this weird obsession with power trips and titles. - My first manager was under the IT department, which made sense for my role. But due to some office politics I still do not understand, I was reassigned under the VP of Project management. I was often reminded that "being under her, I was protected..." which was always weird to me, until I realized the SVP of IT seemed to have a preconceived notion of me that caused him to dislike me. There have been many discussed situations where the SVP of IT has treated employees extremely poorly and disrespectfully. - The level of micro management because of the lack of SOPs, causing the need to involve 14 different VPs for every decision, caused the project to be delayed by 6 months. Because everyone wants to be involved in the decision, but not put in the time and work or resources to achieve it. - Every week it seems that another VP position is created with 1 direct report, which is typically the person who gets blamed for everything. - Team members constantly told me how I "should be fearful of the C team" which is just a disgusting environment to create. Its really sad, because I saw a lot of potential in joining this team, but as I hear of others leaving due to the same toxic circumstances, I'm glad I saw myself out. Also, its been 2 months and HR still hasn't sent my belongings - they must have a long list of employees leaving that its taking so long.

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ORNL FCU Response
2mo
We've received your feedback, and while we understand that experiences can vary, several aspects of this review do not reflect our culture, values, or how we operate as an organization. Thank you for bringing this to our attention, We will investigate this further.

Explore other reviews about ORNL FCU

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

People before profits Caring leaders Involved leaders

Cons

Do not have any cons

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ORNL FCU Response
4d
We're grateful for your kind words about our leadership team and our people-first approach. Creating an environment where employees feel valued, supported, and empowered is a priority at ORNL FCU. We're pleased to hear that our commitment to caring leadership has made a positive impact on your experience. Thank you for being part of our team and for all you do to help us serve our members and one another each day.
1.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay…well depends on who you are and if you are part of the ‘mean girls’ club Remote work-oh again, depends on who you work for

Cons

Leadership constantly promotes a “people first” and community-focused culture, but internally the experience feels very different. The environment has become extremely toxic and cliquish, with advancement often appearing tied more to fitting into the inner circle (or hiring from their previous company, which was a national joke only a few years ago) than actual talent or experience. Many leaders either came from the same previous company or have spent their entire careers here, and it shows in their delusional perspective on the current workforce. Executive positions continue to multiply while the employees actually carrying the workload are underpaid, overworked, and burned out. Everything is treated as a top priority, creating a constant high-pressure environment that is unsustainable. The company also heavily pushes employees to leave positive reviews and engagement online, which feels more focused on protecting the brand image than addressing the real concerns employees experience internally. The disconnect between public image and day-to-day culture is hard to ignore. Trust in upper management continues to decline. This company was a great place to work, but now leadership doesn’t value employees as much as the public optics, flashy new (exorbitant and costly)branches, and protecting themselves from each other.

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ORNL FCU Response
1mo
We appreciate you taking the time to share your perspective. While we may not agree with every characterization, we value candid feedback and the opportunity to reflect and improve. We recognize that each employee’s experience is different, and we take concerns around culture, leadership, workload, and trust seriously. Creating an environment where people feel valued, respected, and supported remains a priority. Feedback on communication, workload, and priorities is critical, as these directly impact engagement and trust. We are committed to listening, strengthening accountability, and continuously improving the employee experience.
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