Customer Service Team Member - Anonymous employee Ocado Group Employee Review

2.0
Jun 22, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Get to see a lot of beautiful homes some customers may give you tips when you finish all your drops you can leave home early sense of freedom without boss breathing down your neck sometimes when the workload is to much they send people out to help

Cons

physically demanding job (especially when the order is large and they live a flat) work load has increased time slots times can be hard to acheive.

avatar
Ocado Group Response
9y
Thank you for your review. You are right, our CSTM’s do get to see some beautiful homes! It is a hard, physical job and we do try to reward our employees, especially our CSTM’s as much as possible. We understand that it is you guys that are the face of Ocado and the only members of our team at Ocado that get to meet our customers. Regarding your advice to management, I would recommend speaking to whoever you know in a senior position to see how they can help you.

Explore other reviews about Ocado Group

5.0
Nov 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Not a bad role to be in. Enjoy the team

Cons

No real complaints. Hard to progress but not an issue if you're comfortable.

4.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for.

Cons

Can be a bit stressful at times. Heavy workload.

See reviews by: Helpful|Rating|Date|All