Good company; struggling to scale - Customer Success Manager (CSM) Okta Employee Review

4.0
Aug 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Smart, effective individual contributors and middle management in the CS org. Great pay and benefits.

Cons

Cross team collaboration was difficult. High leadership turnover influenced frequent support model changes, making it increasing difficult to efficiently support customers. It felt like everyone was scrambling the majority of the time.

Explore other reviews about Okta

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic team and work life balance

Cons

No contract renewal due to budget constraints

1.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Some people are very down to earth and make coming to the office worth it. Other than that, being an employee here nowadays is an absolute joke.

Cons

Peak toxicity coming from management. Most people here suck other than the few that are real people and not corporate “sherpa” robots. The company culture has grown more and more toxic as the days go on and product demand has slowed down. I would not work here unless it was absolutely life or death. STAY AWAY PLEASE. Go work for some AI startup or some founding role at a cool company that will value your skills and not just treat you as a number. Okta is not what Okta used to be.

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