Toxic management and lack of training create hostility - Sales Associate Old Navy Employee Review

1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

offered some benefits, no pros besides that

Cons

Very cliquey management, the general manager had clear favorites and treated other employees as disposable and inadequate. Also did not provide training for proprietary software but still expected me to be able to operate it on day 2, and senior staff became aggressive and demeaning when I was unable to operate a software I received no training for. There was also occasional pressure from management to purchase clothing from the store during special events or sales to fit the theme of the event. Overall hostile work environment, would not recommend.

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5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is hard to achieve

Cons

Requirements changing all the time

2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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