Over complicated, unorganized, overworked & undertrained - Assistant General Manager - Merchandising Old Navy Employee Review

3.0
Feb 28, 2023
Recommend
CEO approval
Business Outlook

Pros

The brand is owned by GAP Inc which is undeniably one the most iconic brands ever! Some might say that comes with a sense of job security unless you work for GAP ops Banana Republic. It’s no secret that Old Navy, along with Athleta, have both been floating Gap and Banana Republic for two decades now. They pay well compared to othe clothing retailers because almost always Old Navy stores do 4-5 times the volume of the other specialty retailers in the same malls. Health benefits are great and employed contribution is the lowest I have ever had to pay for my Heath insurance with any other employer.

Cons

However, since you are not required to wear their clothes the discount leaves ALOT to be desired! You get 50% off but only off of the original price. Often times buying the merchandise without your discount is cheaper than using it. Consistency is regards to processes, enforcing policies and following visual brand standards is non existent. There is a SOP (standard operating procedure) for everything but each person in the company will tell you it’s been updated but the manual has not.

Explore other reviews about Old Navy

5.0
Jul 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great standard operating procedures, makes training easy

Cons

Truck shifts are very early in the morning and not my favorite

1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

offered some benefits, no pros besides that

Cons

Very cliquey management, the general manager had clear favorites and treated other employees as disposable and inadequate. Also did not provide training for proprietary software but still expected me to be able to operate it on day 2, and senior staff became aggressive and demeaning when I was unable to operate a software I received no training for. There was also occasional pressure from management to purchase clothing from the store during special events or sales to fit the theme of the event. Overall hostile work environment, would not recommend.

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