Some good, but systemic cultural problems - Anonymous employee OnShift Employee Review

3.0
May 31, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

OnShift has a decent office in a nice location downtown. Some teammates on the Customers Success team are wonderful and work very hard, more on that later. Early exit on Fridays is nice.

Cons

A lot of things about the culture at OnShift are very toxic. The CS team has been hired for a reason, but senior CS leadership tends to micromanage their employees. It is unreasonable to have the CS team track every minute of their 8-hour day, and eve if it is supposedly to help gauge when new staff is needed, it makes us feel like you don’t trust us.

Explore other reviews about OnShift

5.0
Jul 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team work and team environments

Cons

A lot of red tape to get anything accomplished

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Salaries are higher than elsewhere in the city.

Cons

There are reasons the salaries are higher than elsewhere in the city -- this business has many detriments.

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