Nepotism/favoritism is rampant. Pay for black employees is below whites (this is published on the OD website DEIB report and action needs to be taken for your DEIB efforts to be taken seriously). Clunky CRM that most offices don’t even use. Employees are inappropriately pressured to donate to a PAC that advocates for the continuation of the employer-based healthcare system in DC. A focus on margin growth puts lower-level roles at risk of positions being eliminated and that work moved offshore, which is negatively impacting engagement and morale. Even if it’s the right move for the business, senior leaders underestimate how this is negatively impacting employee morale and engagement.