Everything else. High pressure sales environment. High pressure collections. They pretend you shouldn't pressure the customer into insurance sales in addition the the loan products,, but that is what was actually expected.
Every day is a new day, every month is a new month. It doesn't matter how well today went, when you walk in the door the following day you are back to zero and have to do it all over again. And if you don't, you are harped on repeatedly. Finish with a great month? Well on the 1st of the following month the counter resets to zero and you have to do it all over again or you are barked at repeatedly. Nothing is ever good enough, they are always pointing out your deficiencies to offset any positive results you may have achieved.
To make matters worse, the system never works. Literally daily. Whether it be the intranet, the customer account system, email, phones, etc. Something ALWAYS didn't work. And at the worst time. High pressure collections at month end - not a big deal if our phones quit working for half the day. Bonus is tied to collections and loan performance, so when you can't perform either one of those activities effectively it affects your pay.
Changes were also a constant. It was under the guise they were trying to improve the system/processes, but after any system update either 1) the update didn't work right, 2) the update caused some other function not to work right, or most frequently 3) both 1 and 2 occurred simultaneously. It was near impossible to stay up to date on current policies and procedures as they would change daily, and often times different departments would operate under different sets of guidelines. Making navigating your day in and day out activities a challenge because at any point you could be told you were doing something wrong, when the change was never actually communicated to you.
Terrible work life balance. As a manager you were expected to essentially live there.
