Money is tight and there is no room for income growth, they WILL take your commission away. They stopped giving raises as of 2016. They are starting to phase out branches but they can't just yet so they stopped issuing salary increases. (at first it was a sales job, but who can get excited about a $300 a month commission check?) They are pushing collateral loans but have not figured out how to do it at call centers. Branch level employees will have a bleak future at this company in its current form. The CEO stated that he would address the high turn over at the branch level, this resulted in virtually everyone not getting a salary increase for 2019, despite inflation and the state getting a $ .50 minimum wage increase.
I really can't see why anyone would choose to work for this company or at the very least for a long term tenure. If you are looking to cross over from another industry and you can handle making 40k a year then you might consider wasting a few years with this company.