Management has a way to go. - Customer Service Representative OpenTable Employee Review

3.0
Aug 19, 2020
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, does not require previous experience, Overall Culture is pretty good.

Cons

Much more stressful than they let on, especially during high volume months. Frequent changes of management staff. There is a great divide between CS and Sales departments that make CS feel lie the red-headed step child.

Explore other reviews about OpenTable

5.0
Jun 10, 2026
Anonymous freelancer
Recommend
CEO approval
Business Outlook

Pros

Good company culture and team

Cons

There is not negative aspects.

3.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Within RSS, I feel that I have lots of autonomy to manage my territory the way I see fit.

Cons

Leadership and org changes frequently. People who have been here a very long time seem targeted for layoffs or "reorgs" Not a lot of room for career growth

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