The worst CSR job thus far - Customer Service Representative OpenTable Employee Review

1.0
Dec 7, 2021
Recommend
CEO approval
Business Outlook

Pros

-decent benefits -laid back environment ( use profanity a lot) -great for someone who has restaurant experience using the IPAD

Cons

-crazy hours, you either work 8 or 10 hour or varied shifts for 6 months straight -training was horrible ( the style of training is outdated) -3% raise after 1 year -company operates on mountain time. The time difference is difficult to adapt to especially if your working 10 hours shifts.

Explore other reviews about OpenTable

5.0
Jun 10, 2026
Anonymous freelancer
Recommend
CEO approval
Business Outlook

Pros

Good company culture and team

Cons

There is not negative aspects.

3.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Within RSS, I feel that I have lots of autonomy to manage my territory the way I see fit.

Cons

Leadership and org changes frequently. People who have been here a very long time seem targeted for layoffs or "reorgs" Not a lot of room for career growth

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