Pros
-Supervisors and coworkers were for the most part very supportive in you as a person and working towards improving yourself. -Believed in work life balance, though was hard to end your shift if you were on a call as your shift ended. -Pay was decent for first time call center job, and PTO was almost never denied in my experience.
Cons
-While remote training was long (two/three weeks), when put onto the live floor, it felt like there was still a lot of information was not known in how to resolve issues. -Employees outside of customer service did not understand procedure sometimes and would send clients (restaurants) for help that was not something we were able to fix or as a different department. -Shifts were based on performance and was not permanent. Changed every 6 months, so your team and supervisor changed as well too.