Good Company - Customer Service Representative (CSR) OpenTable Employee Review

4.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

The management is flexible to life and work balance. The co-workers were encouraged to be respectful and courteous to each other as well as to the customers. Very good benefits.

Cons

The weekday employees and account managers take a week off twice a year, with no acknowledgment to the lower workers working 24/7 who must handle the customers. There used to be comp days given to the lower employees but when I left, that was taken away. The upper corporate managers promised no layoffs, however, nearly 60 employees were laid off abruptly in 2023.

Explore other reviews about OpenTable

5.0
Jun 10, 2026
Anonymous freelancer
Recommend
CEO approval
Business Outlook

Pros

Good company culture and team

Cons

There is not negative aspects.

3.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Within RSS, I feel that I have lots of autonomy to manage my territory the way I see fit.

Cons

Leadership and org changes frequently. People who have been here a very long time seem targeted for layoffs or "reorgs" Not a lot of room for career growth

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