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      OpenTable

      Part of Booking Holdings

      Engaged Employer

      OpenTable reviews

      Good Benefits - Customer Service Representative (CSR) OpenTable Employee Review

      4.0
      May 21, 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits and culture in the office with lots of freebies such as drinks, snacks, coffee and other things

      Cons

      Very KPI heavy and Americanised which doesn’t always work in the European market and leads to CSRs struggle hitting all the points.

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      5.0
      Jun 10, 2026
      Anonymous freelancer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company culture and team

      Cons

      There is not negative aspects.

      3.0
      Jul 8, 2026
      Restaurant sales and services
      Recommend
      CEO approval
      Business Outlook

      Pros

      Within RSS, I feel that I have lots of autonomy to manage my territory the way I see fit.

      Cons

      Leadership and org changes frequently. People who have been here a very long time seem targeted for layoffs or "reorgs" Not a lot of room for career growth

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