Cloud Support organisation leaders should have better planning and give employees working life balance - Manager OpenText Employee Review

4.0
Jun 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Huge number of customers in cloud and very good space to learn and explore things on different areas/sectors like R&D, Security, Product Development, Engineering, Testing, Cloud Operations, Services & Support, Sales, Marketing, Finance etc. Flat structured organisation so hardwork and luck will helps to promote to next levels pretty much comfortably if the promotion policy and criteria are met Plenty of products and heavily focused towards Cloud so opportunities are vast

Cons

Support management is poor so people are struggling with heavy work load and pressure which should be sorted by hiring more resources Showing keen interest on Investment in acquisition of companies should be equally displayed on investing in existing employees and hiring which will make /keep the employees happy and they can deliver the best to the customers Compensation part should be focused because service based organisations provide better and great salary so people are attracted and switching easily Senior employees should be given more preference and taken care well by understanding their needs so that skilled and experienced employees can be retained

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OpenText Response
2y
Thank you for your feedback. At OpenText, we provide continuous development opportunities for our leaders, to ensure they support and manage their teams efficiently to foster progression. ​ Overall, we hear that team members work closely and efficiently with their managers, so we are sorry to hear that this has not been your experience.

Explore other reviews about OpenText

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Very Friendly workplace and good management

Cons

Communication could have been better

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

While they claim to be "pro-employee" they are very much pro-Canadian employee. As long as you are a Canadian, your job should be safe. And US based role is in jeopardy.

Cons

Laying off all Americans. I do not see relevant data on location based statistics for the last 4 rounds of layoffs. The bulk of the "trimming" has been based in US. This is cost savings. Additionally, they post US based jobs for 24 hours then pull those and post H1B notifications that they could not find equivalent US resources and need to outsource for cheaper money.

2
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