Challenging Experience with Room for Improvement in Management and Communication - Billing Coordinator OpenText Employee Review

3.0
May 20, 2025
Recommend
CEO approval
Business Outlook

Pros

• Diverse and talented colleagues • Exposure to cross-functional tasks • Opportunity to work in a global company • Flexible working arrangements (in theory) • Potential to grow if placed under the right leadership

Cons

• Communication gaps between departments, especially between sales and billing, often lead to delays and confusion • Leadership style in some teams is very traditional, with little openness to modern work culture or two-way feedback • Inconsistency in expectations and treatment across team members • Lack of clear guidance and support from management when handling issues • Important updates are not always shared with all relevant members, which creates inefficiencies and unnecessary pressure

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OpenText Response
1y
Thank you for taking the time to share your feedback. We truly appreciate your recognition of the diverse and talented colleagues, global exposure, and the opportunities for growth within OpenText. We're also glad to hear that our flexible working arrangements and cross-functional collaboration have been valuable aspects of your experience. We recognize that clear, consistent, and transparent communication from leadership is essential to building trust, alignment, and a strong organizational culture. At OpenText, we are committed to fostering open dialogue and ensuring that employees are informed, heard, and engaged—especially as we continue to grow as an AI-first organization. Trust and autonomy are foundational to our culture. We are working to empower managers to lead with clarity and confidence, while also giving employees the space and support they need to grow.

Explore other reviews about OpenText

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Very Friendly workplace and good management

Cons

Communication could have been better

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

While they claim to be "pro-employee" they are very much pro-Canadian employee. As long as you are a Canadian, your job should be safe. And US based role is in jeopardy.

Cons

Laying off all Americans. I do not see relevant data on location based statistics for the last 4 rounds of layoffs. The bulk of the "trimming" has been based in US. This is cost savings. Additionally, they post US based jobs for 24 hours then pull those and post H1B notifications that they could not find equivalent US resources and need to outsource for cheaper money.

2
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