Attorneys are Treated Like Salesmen - Anonymous employee Optima Tax Relief Employee Review

Dear "Former Employee", We are very sorry you had a negative experience with our firm. I will try to address the points that you mention to provide additional color to you and others who may consider our great company for employment. "Management Changed" - We have had the same senior management group since inception so I am not quite sure how to respond. Furthermore, we have recently promoted some of our Attorneys to a more prominent role within the management team and we are happy to report that they are doing great. "Treated Like Salesmen" - With all due respect, we treat everyone employed by the firm the same, regardless of title. I am not sure if being treated as a "Salesman" is a negative or positive thing as you mention that our "Salesmen" are treated better than the Attorneys later in your post. You are absolutely right that we set a high-standard for all of our employees as our clients expect the best when they hire OTR for help with their tax matter. Our predecessors in this space are all out of business because the accepted mediocrity and did not invest in enough servicing staff to service their clients. I am very proud to say that we have hired over 50 licensed Attorney's, Enrolled Agents, or CPA's. Even better, we have paid for and developed over 10 ourselves through investment in staff that had the desire to take the next step in their careers. More recently, we started the Optima Tax School to allow more of our employees a free course in Tax Preparation and I am proud to say that we graduated 12 new Tax Preparers through this initiative. I am extremely proud to say that we have only had 1 employee out of those 60 Attorney's that we have hired resign from their position. This employee did so on good terms as they had to relocate for family reason. If you are a "former employee", then I apologize if the standard was set too high for you and I can only assume that you were let go due to your performance. "Quality vs Quantity" - We have a Quality Review for every client that graduates from the program to ensure that the case has met our standard. If not, we kick back a case to the Pro Team to rework the case until it meets our stringent qualifications. To be transparent, our hiring managers look for "Quality and Quantity" as our clients deserve the "Best Possible Result" in the shortest amount of time when dealing with a stressful Tax Collection Case. Ultimately, it is our clients that are the most critical judges on quality, and we are performing at record client satisfaction levels based on client feedback and independent third party consumer rating agencies. As far as internal incentives, we have monthly "Quality" awards voted on by stakeholders for our Tax Pro's and Tax Prep employees that deliver quality casework. In addition, we solicit feedback from our clients under our "Five Star Service" initiative to direct positive feedback to our great employees who go above and beyond to deliver quality every day. In conclusion, we thank you for your time with our company and feedback that you have provided for the team. We pride ourselves in turning negatives into positives and we will continue to listen to our current, and former employees to make changes that contribute to our overall mission. I sincerely apologize that your experience with our company did not meet your expectations and I hope that you have found a better match for your career. If you would like to take the "anonymous" tag off and discuss with me personally I would love to sit with you to go over our some of these items in more detail. Best Regards, David King CEO - Optima Tax Relief