Appears good...is actually awful - Anonymous employee Optima Tax Relief Employee Review

2.0
Jun 19, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Initially, you will feel blessed being employed at this company. You will see a lot of "culture" and "perks" throughout the company. They do a great job at keeping their employees entertained with special events, meetings, outings, fundraisers and more. The company is not afraid to drop some $$$ to be flashy for various company events. The people are mostly down to earth depending on which department you're dealing with. Top management is engaged so you really don't feel intimidated when you run into them in the hall way or on the elevator. Basically, if a good social environment is the most important to you when seeking a job, this is a good fit for you. The benefits were pretty good. You get some sort of commission/bonus monthly -- some department's bonus structure is better than others.

Cons

Despite what other reviews say, every single department at OTR is severely UNDERPAID. The only people who get paid anything sustainable are managers, associate directors, top management, and the sales peeps. Even the "team leads" don't make nearly enough to afford a 1 bed room apartment and live comfortably. Most of the positions available are high school graduate levels and if you're a college graduate you will feel like this is the scum at the bottle of the bucket type of job you had to take to gain experience to achieve a better position. The growth they advertise is completely misleading. By growth, you can expect them to give you a new job title or bump you to a II level, up your work load, and pay you a few pennies more or not even give you a raise at all. Most departments are like a high school. There is so much favoritism and gossip you really have to watch who you're friends with. A lot of leaders don't deserve their position and are only there because they have been there since inception or they were friends with the right people. I was tired of working under people I did not respect or believe were capable. You know it's a problem when you can see right through your manager's act -- they have no idea what they're doing. HR only listened. They didn't act. I don't know how many people have gone to HR for the same legitimate reason, and only received words of reassurance while no real action was taken. I used to think HR was that safety bubble you can go to in any company, but after working here, I quickly learned a valuable lesson: HR is always on the company's side.

Explore other reviews about Optima Tax Relief

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team members, structured training, and opportunities to develop administrative and payment processing skills. Clear expectations and a professional work environment helped me stay organized and productive.

Cons

Workloads can be heavy during busy periods, and performance expectations may feel demanding. Some processes change frequently, which can require employees to adapt quickly.

3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible for the most part (for now) Happy that there are less agents. i just hope they don't over hire once or if it gets busier. Hope there are improvements and environment gets better like the old Optima days.

Cons

-Not much culture left. -Taken away bonuses. keeps getting worse and more strict rules and changes. -Wish they would have a rule where employees who drive far have more opportunity to work from home again. I personally do better and wouldn't have to waste so much time on the road in traffic. i can spend more time with family and I could be working more if anything.... As long as the money is still decent during slow times and I'm not going into my savings. Then we're good. I hope it gets busy again and they don't over hire once it does.... -Servicing/back-end needs to do better work. Us sales agent's and company lose A LOT of money due to this. Has been giving our company a bad name/brand. We are not the only company out there anymore. there's a lot of competition. Hopefully they listen to their employees since we also deal with the back lash from the back end complaints. Not cool for our clients to spend a lot of money and be ignored afterwards.

See reviews by: Helpful|Rating|Date|All