Horrible work enviornment - Anonymous employee Optima Tax Relief Employee Review

1.0
Aug 6, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some friendly coworkers and a select few helpful management team members

Cons

This place is a scam. They scam clients 90% of the time. Upper management scams employees out of commission pay, even when it is written on paper promising to pay certain amount. A lot of the management team is unqualified. Absolutely no job security. Anyone can get fired for anything.

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Optima Tax Relief Response
8y
We are sorry to hear that you did not feel you were meeting your professional goals here at Optima. Our focus is to first and foremost support our clients nationwide with their IRS issues. Our clients are depending on us to help them in a timely and efficient manner; the goal is to make our clients’ lives easier, not harder. Since we work with directly with the IRS, we take every case seriously. Our approach has been vetted and recognized by institutions such as the BBB, where we received recognition for being a BBB Accredited Business, and given an A+ rating. Compensation is directly related to your efforts and results, which gives employees the ability to control their own salary! We do offer a generous commission structure in addition to daily, weekly, monthly and annual competitions, prizes and awards, which most people prefer. However we understand it is not for everyone… We have over 50+ license professional and are very proud to say that only 3 resigned over the last three years. Furthermore, we developed 10 enrolled agents in house through our employee growth initiatives.We provide an hourly rate/salary to qualify you as a W2 employee, that way you are still eligible for our benefits package (including health, dental, vision, 401k, life insurance, and much more). We are working on and anticipating continued growth and opportunities for our team members to advance their careers. It is true that our company is growing, so we apologize if you were unhappy with your workspace. Thank you for your honest feedback and your time with us at OTR.

Explore other reviews about Optima Tax Relief

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team members, structured training, and opportunities to develop administrative and payment processing skills. Clear expectations and a professional work environment helped me stay organized and productive.

Cons

Workloads can be heavy during busy periods, and performance expectations may feel demanding. Some processes change frequently, which can require employees to adapt quickly.

3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible for the most part (for now) Happy that there are less agents. i just hope they don't over hire once or if it gets busier. Hope there are improvements and environment gets better like the old Optima days.

Cons

-Not much culture left. -Taken away bonuses. keeps getting worse and more strict rules and changes. -Wish they would have a rule where employees who drive far have more opportunity to work from home again. I personally do better and wouldn't have to waste so much time on the road in traffic. i can spend more time with family and I could be working more if anything.... As long as the money is still decent during slow times and I'm not going into my savings. Then we're good. I hope it gets busy again and they don't over hire once it does.... -Servicing/back-end needs to do better work. Us sales agent's and company lose A LOT of money due to this. Has been giving our company a bad name/brand. We are not the only company out there anymore. there's a lot of competition. Hopefully they listen to their employees since we also deal with the back lash from the back end complaints. Not cool for our clients to spend a lot of money and be ignored afterwards.

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