Pros
I absolutely love working at Optima. They go out of their way to make this an amazing place to work. We pride ourselves on treating every client like a person, not a number, and our managers extend that same courtesy to each employee. When managers approach me, they aren't just concerned that I'm doing my work well, but that I have everything I need and am happy. They are concerned if I am stressed or overloaded, and want to make sure that they don't overwhelm us. The base salary is reasonable, but it is the bonus plan and the benefits that really make this place incredible. They operate like a tech company: their employees are their products, so they make sure we are able to have a great work-life balance. We work hard, and we play hard. People are genuinely happy here.
Cons
Optima is constantly trying to grow and change and adapt so that they can provide the best service possible to their clients. This means that our roles and responsibilities change often, and there are no formal company documents outlining what we are supposed to do. Managers are super responsive, though.