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      Optima Tax Relief

      Engaged Employer

      Optima Tax Relief reviews

      Quantity over quality. Porque? - Case Manager Optima Tax Relief Employee Review

      2.0
      Aug 7, 2018
      Case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The air conditioner and co-workers were awesome. Overtime is common.

      Cons

      Surprised people giving 5 stars for a company that posts on craigslist and pays minimum wage. A lot of annoyed clients. It's not as simple as a call to optima which will help solve the problems. Most of the time, clients have lost all their information or paperwork, which is why they call us for help. I had to call and annoy a bunch of clients. We had a ridiculous quota that did not emphasize quality. Why quantity over quality? Departments were very disconnected. I had no idea what was going on in the other side.

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      5.0
      Jul 13, 2026
      Payment processor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong Opportunities for Career Growth,Supportive & Collaborative Culture

      Cons

      none, none, none, none, none.

      3.0
      Jul 2, 2026
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible for the most part (for now) Happy that there are less agents. i just hope they don't over hire once or if it gets busier. Hope there are improvements and environment gets better like the old Optima days.

      Cons

      -Not much culture left. -Taken away bonuses. keeps getting worse and more strict rules and changes. -Wish they would have a rule where employees who drive far have more opportunity to work from home again. I personally do better and wouldn't have to waste so much time on the road in traffic. i can spend more time with family and I could be working more if anything.... As long as the money is still decent during slow times and I'm not going into my savings. Then we're good. I hope it gets busy again and they don't over hire once it does.... -Servicing/back-end needs to do better work. Us sales agent's and company lose A LOT of money due to this. Has been giving our company a bad name/brand. We are not the only company out there anymore. there's a lot of competition. Hopefully they listen to their employees since we also deal with the back lash from the back end complaints. Not cool for our clients to spend a lot of money and be ignored afterwards.

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