Mar 14, 2021
Anonymous employee
Optima Tax Relief Response
5yWe are very sorry you had such a negative experience with the Company and would like to take a moment to address some of the items you listed below. We are currently investing in several leadership development programs and implementing strategies to better communicate with our teams in this remote environment and will continue to make both initiatives a top priority. Our recent commission restructure we’ve had for some of our teams are to promote customer care and service—rewarding those employees who provide clients with exceptional customer service. Those who have adapted to this focus and model have the opportunity to make MORE than they have previously. Client experience and care is a focus of the company and we expect all employees to make this a priority. The majority of our employees have expressed extreme support of the new commission structure and many are seeing that they will be making more in this new model. The zoom pods are created to promote collaboration between employees and their departments. It gives managers and leaders the ability to quickly communicate to their team members along with providing support and answering any questions that may arise. This helps individuals with their learning, development, and mastering their respective roles and not all teams require having cameras on. We want to continue with this culture of collaboration and support, even in a remote environment. We offer a pretty lucrative amount of time off including 10 days of PTO, Wellness Days, Sick Days and Volunteer Days. Regarding attendance, most teams are very flexible to adjust schedules when needed and when a last-minute emergency arises, our attendance system allows for many instances of that without penalty. In fact, we have had more employees than ever be part of our Great Attendance Award program which provides additional PTO days for those who are consistently clocking in/out on time. We thank you for your feedback and wish you the best in your career!