Run. Just run from this company. - Anonymous employee Optima Tax Relief Employee Review

1.0
May 18, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You will work with some genuinely nice people.

Cons

There is no training and turnover is horrific. Most people don't make it 90 days. The pay is terrible, they claim you can make money on commission but if people get good at their jobs and commissions go up, they cut commission pay for the whole team. They claim to be reputable but you are expected to constantly lie to the clients. The goal is to dangle reduction in front of people until they have full paid and then tell them they paid an exorbitant price for something they could have done themselves for free in less than an hour. The worst is if you ever make it to management you have to deal with the irrational and erratic whims of the CEO. They always have growth opportunities because they expect miracles of management from people with no management experience or training.

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5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Opportunities for Career Growth,Supportive & Collaborative Culture

Cons

none, none, none, none, none.

3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible for the most part (for now) Happy that there are less agents. i just hope they don't over hire once or if it gets busier. Hope there are improvements and environment gets better like the old Optima days.

Cons

-Not much culture left. -Taken away bonuses. keeps getting worse and more strict rules and changes. -Wish they would have a rule where employees who drive far have more opportunity to work from home again. I personally do better and wouldn't have to waste so much time on the road in traffic. i can spend more time with family and I could be working more if anything.... As long as the money is still decent during slow times and I'm not going into my savings. Then we're good. I hope it gets busy again and they don't over hire once it does.... -Servicing/back-end needs to do better work. Us sales agent's and company lose A LOT of money due to this. Has been giving our company a bad name/brand. We are not the only company out there anymore. there's a lot of competition. Hopefully they listen to their employees since we also deal with the back lash from the back end complaints. Not cool for our clients to spend a lot of money and be ignored afterwards.

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