No support for employees; all manager favoritism - Human Resources Manager Optima Tax Relief Employee Review

1.0
Aug 31, 2021
Recommend
CEO approval
Business Outlook

Pros

Built long lasting relationships (with individuals who also left and some who are anxious to leave)

Cons

MANAGEMENT. Management, management, management. HORRID. I am currently working for an employer who prides on active partnerships between HR and management, as well as looks to engagement as an important piece to building relationships. And let me tell you….what I’ve seen and experienced within Optima is nothing close to this. CEO plays complete favoritism (if he doesn’t like you, he will make your time there miserable - I know because I was his favorite and saw his treatment to me versus my colleagues). The managers are not up to par in competency but senior managers will turn a blind eye as opposed to seeing improvement as an opportunity (they would rather protect their manager cliques versus building TRUSTED relationships). And the HR department is poorly ran (yet, senior managers still don’t see that the high turnover rate is a concern). The Managing Partners of this company need to honestly take a step back and see what’s going on with the company because you have a tyrant running it to the ground. If you continue to turn a blind eye, you’re just as horrible as he is. And don’t bother responding to this review by highlighting your “awards and recognitions”. I challenge you to see if those were TRUTHFULLY awarded and if so, maybe think about a third party managing the entire process on survey responses and feedback because I can guarantee, there are more issues and concerns than excitement and accomplishments that they brag on. And if it’s excitement, it’s because we were all bought into the heavy drinking, party life culture they continue to blanket over everyone’s eyes. More responsibility; less than market range pay. There is no support to enhance the employee experience; there’s just selfishness to protect who the CEO likes more.

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Optima Tax Relief Response
4y
Thank you for taking the time to provide us with your perspective on your experience at Optima. We take our employees feedback seriously and conduct various surveys administered by third parties to understand any gaps or opportunities that we can work on. We are constantly evolving and progressing and need to hear from our employees in order to move in the right direction! Our managers are extremely competent and work hard to lead their teams and are always open and willing to make improvements. We are proud of our committed Optimians who truly CARE to provide the best service to those across the nation that are seeking tax relief. We understand that not everyone will be the perfect fit at Optima but we are happy to hear that you are enjoying your time at your current employer.

Explore other reviews about Optima Tax Relief

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team members, structured training, and opportunities to develop administrative and payment processing skills. Clear expectations and a professional work environment helped me stay organized and productive.

Cons

Workloads can be heavy during busy periods, and performance expectations may feel demanding. Some processes change frequently, which can require employees to adapt quickly.

3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible for the most part (for now) Happy that there are less agents. i just hope they don't over hire once or if it gets busier. Hope there are improvements and environment gets better like the old Optima days.

Cons

-Not much culture left. -Taken away bonuses. keeps getting worse and more strict rules and changes. -Wish they would have a rule where employees who drive far have more opportunity to work from home again. I personally do better and wouldn't have to waste so much time on the road in traffic. i can spend more time with family and I could be working more if anything.... As long as the money is still decent during slow times and I'm not going into my savings. Then we're good. I hope it gets busy again and they don't over hire once it does.... -Servicing/back-end needs to do better work. Us sales agent's and company lose A LOT of money due to this. Has been giving our company a bad name/brand. We are not the only company out there anymore. there's a lot of competition. Hopefully they listen to their employees since we also deal with the back lash from the back end complaints. Not cool for our clients to spend a lot of money and be ignored afterwards.

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