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      Optimum

      Engaged Employer

      Optimum reviews

      It would be a better place to work if they didn't force phone tech support people to sell products. - Phone Tech Support and Required Sales Optimum Employee Review

      3.0
      Jul 2, 2016
      Phone tech support and required sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent money. Great Insurance Benefits.Decent commissions (if you can sell more products to people who are on the phone cursing you out because their current services aren't working. Then they laugh hysterically at you for trying to offer to them.) But hey, if you can sell that, this is the job for you !

      Cons

      Hours, Schedule and supervisor are constantly. Mandatory Overtime. All calls recorded and graded by a computer on if you said the right things and said them correctly.

      Explore other reviews about Optimum

      5.0
      May 14, 2026
      Instructional designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      flexible, fast-past, challenging but fun projects

      Cons

      frequent organizational and structural changes, including layoffs

      2.0
      Jun 4, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Peers were kind, supportive, and friendly. Ok compensation.

      Cons

      Leadership was constantly changing and bringing in new employees to fix issues that wouldn't be fixed by them; the company's strategy wasn't on point. Slow promotions and career development/advancement.

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