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      Optimum

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      Optimum reviews

      Meh - Retention Specialist Optimum Employee Review

      3.0
      Feb 13, 2018
      Retention specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, commission, people are cool

      Cons

      Grading system is flawed and they won't fix it. In retention, if you disconnect phone service, it counts as 2 disconnects when it's supposed to be 1. They know it's wrong, but they won't do anything.

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      5.0
      May 14, 2026
      Instructional designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      flexible, fast-past, challenging but fun projects

      Cons

      frequent organizational and structural changes, including layoffs

      2.0
      Jun 26, 2026
      Retail sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      the benefits they offered us

      Cons

      rate of pay they offered us

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