Very little training very angry customers - Customer Service Representative (CSR) II Optimum Employee Review

1.0
Jul 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Steady employment for those who can thrive in a high stress environment.

Cons

Little training for new hires, majority of customers you contact are angry. Most problems are not solvable at the tier 1 level or retail.

Explore other reviews about Optimum

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible, fast-past, challenging but fun projects

Cons

frequent organizational and structural changes, including layoffs

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

the benefits they offered us

Cons

rate of pay they offered us

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