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      Optimum

      Engaged Employer

      Optimum reviews

      crappy company to work for - Customer Care Representative I Optimum Employee Review

      2.0
      Dec 27, 2015
      Customer care representative i
      Recommend
      CEO approval
      Business Outlook

      Pros

      great rates on employee discounted services, good insurance (a little pricey)

      Cons

      i did technical support. all they wanted us to do is push for sales, then try to help the customer with their service issues, but get them off the phone quickly.

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      5.0
      May 14, 2026
      Instructional designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      flexible, fast-past, challenging but fun projects

      Cons

      frequent organizational and structural changes, including layoffs

      2.0
      Jun 4, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Peers were kind, supportive, and friendly. Ok compensation.

      Cons

      Leadership was constantly changing and bringing in new employees to fix issues that wouldn't be fixed by them; the company's strategy wasn't on point. Slow promotions and career development/advancement.

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