Suddenlink You Suck - CCR Tech Support Optimum Employee Review

1.0
Feb 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Nothing than giving you healthcare (if you need it) and free cable. Would not recommend Suddenlink to a blind 3 legged cat.

Cons

Terrible leadership on all levels! Terrible working hours! Forced OT! Treatment of VET's that they hire is terrible, even after they get a tax break for hiring them. Trainers could care less before placing someone on the phones as they know less than some of the phone techs on the floor. Maybe you will receive a yearly raise of 30 cents and hour more, if that much. Coaches do nothing to help techs on the floor. The tech next to you most likely is a felon, Suddenlink hires felons. Techs that steal get more praise then techs that do their job the right way. Their family first values are BS.

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5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible, fast-past, challenging but fun projects

Cons

frequent organizational and structural changes, including layoffs

2.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Peers were kind, supportive, and friendly. Ok compensation.

Cons

Leadership was constantly changing and bringing in new employees to fix issues that wouldn't be fixed by them; the company's strategy wasn't on point. Slow promotions and career development/advancement.

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