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      Optimum

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      Optimum reviews

      Suddenlink Call Center - CSR2-Technical Support Optimum Employee Review

      3.0
      Mar 13, 2016
      Csr2-technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent Starting Salary and Commission Potential

      Cons

      micromanaged to death, more emphasis placed on sales than technical support

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      5.0
      May 14, 2026
      Instructional designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      flexible, fast-past, challenging but fun projects

      Cons

      frequent organizational and structural changes, including layoffs

      2.0
      Jun 4, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Peers were kind, supportive, and friendly. Ok compensation.

      Cons

      Leadership was constantly changing and bringing in new employees to fix issues that wouldn't be fixed by them; the company's strategy wasn't on point. Slow promotions and career development/advancement.

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