Pros
Salary is decent considering it is a call center.
Cons
Management treats you like a machine cranking out numbers. Training is lacking in many areas but you are just expected to know everything. You are expected to work beyond your full capacity and are reprimanded for every small mistake. You don't get full access to different softwares and portals but expected to use them anyway or you get in trouble.They love to micromanage but don't give you the time of day for the important things. Managers spend more time going around to every employee to check their footware than actually doing their jobs. Their favorite hobby is to fire people even when they are extremely short on staffed. The pressure, stress and poor treatment from manager makes working there miserable. I would not recommend this place to anyone. Also, if you are hired temp to hire they will not honor the temp period contract and will make you wait a year (no PTO or holiday pay) before they actually hire you instead of the four months that is supposed to be.