CTS... Leading the circus 7 days a week - CTS Option Care Health Employee Review

2.0
Jan 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Technology available is very up to date. You'll drown in kudos for bearing with us. After 10 years of service you will get a $250 bonus.

Cons

100% NOT a sales position. No residuals, no credit for repeat patients, only certain therapies count, starts covering other territories don't count, etc... Almost always short staffed in all departments due to oppressive turnover, if anybody calls out sick or if anyone is on PTO. The unstated expectation is that you will be "aware" of your phone and your accounts and other CTS's accounts if need be 7 days a week. You will be thinking about your job 24/7 while the goals are comical. Virtually zero chance of career advancement because they have thinned out management and greatly expanded their territories and work load as well. Case Managers openly will tell you other infusion companies are easier to work with so they will tend to use OCH for the nightmare garbage insurance plans that nobody else will take.

Explore other reviews about Option Care Health

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

friendly, supportive, loving, understanding and family oriented staff

Cons

low pay rate, no promotions.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great colleagues who genuinely care about patients and support one another.

Cons

Leadership often felt disconnected from the realities of the field. Expectations continued to increase despite operational challenges, staffing constraints, and changing priorities. Goals were frequently adjusted, making it difficult to build long-term strategies and maintain momentum. Communication between leadership and the field could be inconsistent, and there was a stronger emphasis on short-term metrics than on supporting sustainable growth. During my time there, the culture became increasingly demanding, with limited recognition for performance and little opportunity for constructive feedback.

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