Run dont walk away from this - Client Service Representative Optum Employee Review

1.0
May 11, 2024
Recommend
CEO approval
Business Outlook

Pros

You can work from home

Cons

Where to even start?! Turn over is insane Higher ups are not trained on the jobs they are managing and are extremely unprofessional. There was clear favoritism They scream to go inbound via teams chat consistently but 20+ supervisors don’t even have a phone to help those who are going inbound

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Optum Response
2y
Thank you for your feedback. I'm sorry to hear about your experience. Please know that your comments will help us to assess our processes and make any necessary adjustments for improvement.

Explore other reviews about Optum

5.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Low stress, learning/development/growth opportunities, collaborative teams

Cons

None currently substantial enough to list.

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Working here has officially joined my personal list of the top employers I’ve had the opportunity to be a part of. It will remain at the very top as one of the best work-related experiences of my career. Looking back, I can genuinely say I loved my time with this company. They don't just talk about a supportive culture—they live it every day. They truly set the standard for what a healthcare company and its leadership teams should look like, and they have proven it time and again through their actions. They truly set the benchmark for workplace culture and leadership excellence.

Cons

None to mention really everything was truly great , Fully Remote is the BEST MORE and Productive and Healthiest environment they have fostered .

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