Stay far away! - Customer Support Technician Oracle Employee Review

1.0
Oct 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Offers the typical corporate benefits that all other companies offer. Nothing special.

Cons

Leadership: The leadership at my site, Baptist Health, is the worst I've ever witnessed in my long IT career. Decisions are based on C-suite knee-jerk reactions to minor incidents with total disregard for any other high-priority projects. This causes much frustration and confusion for the teams that actually do the work and do not sit in meetings all day. Pay: The pay is insulting and way below par for the work performed and the industry. Unless you are in a "leadership" position. Also, there isn't a pay raise in sight. Opportunity: There is no training provided for any current role and they seem to only hire from the outside versus hiring those ready to move up in the company. If you are lucky enough to obtain a position internally, you will not receive a pay raise of any sort. Communication: Each day is served with several fire alarms because nobody communicates regardless of all of the meetings about meetings. Plenty more cons to list, but these are the top three in my opinion.

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5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance for an engineer

Cons

Lots of changes in organization structure

4.0
Oct 21, 2014
Recommend
CEO approval
Business Outlook

Pros

Every group/division can be different in how they treat their employees, but I'd say overall there is very good atmosphere of trust and fairness. There is a strong focus on education, and they reimburse for outside classes taken (Up to 5k/year I think). Benefits are good, and I'd say quite competitive in the market. Good 401K matching (they'll contribute a max of 3% of your 6% or greater). Free drinks in the breakroom. Flexibility to work from home at times. (If you live 50+ miles away from an office you can work full-time from home...policy).

Cons

They don't try to make the workplace anything special (maybe a pool table and arcade game are cliche or gimmicky?). In the 10 years I've worked there, they've given 2 measly %1 cost of living raises (this is the same with most everyone I've spoken to, some don't get any raises). You will not get a substantial raise ever, unless you leave then get rehired on (they will not match offers, better to leave). New employees that you train will make 10 - 20K more than you several years after you hire on (not just me, they do this to all tenured employees). They will give these untrained, less experienced people higher titles (again this is done to everyone not just me). You learn pretty quickly that you're dispensable. The company has billions in cash and they don't re-invest in their employees, just in acquiring new companies and hiring new people that know nothing that you get to train.

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