Pros
Some very thoughtful, kind, hard working, and talented coworkers who are trying to survive the lackluster/toxic leadership, poor company vision and multiple RIFS while preforming to the best of their abilities
Cons
When I came to Outreach, my initial perception of the company was based on a well crafted, although highly artificial version of a healthy company. Yes, at the time the reviews were pretty OK, the funding seemed solid and the digital blueprint of the company was impressive. A SaaS "unicorn" giving way to a new category and leadership assured all of us that an IPO was close! All of this to say that after years of working here, my mental, physical and emotional health have NEVER been worse. I've watched the company dismantle entire teams, promote toxic and unprofessional peers to "leadership" positions, shield and protect favorites from accountability and silence peers who had a vested interest in the success of their role and wanted nothing more than to make a positive impact. The Director+ leadership team is the worst I've encountered and pays little to NO attention to the things that matter - integrating strategy, having a clear roadmap and investing in teams and departments. None of those pillars exist within the strategy. Everyone operates in a silo with little context on what the overall picture should really be or what the 1, 3, or 5 year plan is. Instead, this company is on the path to inspire burnout for top performers, denied merit increases this year, put on a massively expensive company retreat only to lay off people shortly before, and silence healthy radical candor during all-hands by forcing the workforce to submit questions without a safe space to do so. Morale has never been lower, everyday I talk to a person who is desperate to leave, I watch friends and coworkers leave without jobs lined up and some who even say they hope to be laid off during another RIF to escape the toxic environment, The company is on a downward spiral and I'm unclear how the current leadership will salvage it beyond the devastation of the last few years. Please, reconsider joining this company for the sake of your career, health and well being.