Reasonably good company but some horrible Regional Partners - Operations Manager PDS Health Employee Review

1.0
Aug 25, 2018
Recommend
CEO approval
Business Outlook

Pros

Good Dentists. Good focus on quality patient care. Very caring people.

Cons

PDS has a Regional Partner model, which means each RP owns his/her region. They are King! So if you are going to work there just know the RP will make or break your experience. I was in the Northern California region and the RP was the worst leader I have ever seen. As an Operations Manager at a PDS office I did not have to see the RP very often. But when I did it was horrible. He would humiliate us in front of others. Always preached leadership quotes but practiced none of it. He would point out “metrics” and chastise is for not being better, but offered no help. Just left us feeling defeated. Why would I want to get a promotion to Regional Manager if I had to have this guy as my boss? I left PDS in 2017 and have been happy ever since.

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PDS Health Response
7y
Thank you so much for your honest feedback regarding your experiences working with our Regional Partners. Since your separation from the company in 2017, we’ve worked hard to implement important changes companywide. We made great strides to cultivate positive work environments in all our supported offices by providing training for leadership throughout the company and addressing performance concerns where needed. In particular, we focused resources on improving the leadership style of the Northern California region. As we work towards even greater improvements in 2019, we hope you’ll see that Pacific Dental Services continues to be a company comprised of caring people who focus on quality patient care.

Explore other reviews about PDS Health

5.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

management, technology, benefits, opportunity, compensation

Cons

work life balance, stress, dependent on where you work

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PDS Health Response
2mo
Thank you for sharing your experience. We’re glad you value the leadership, technology, and opportunities available. At PDS Health, we are committed to supporting our team members while continuously improving balance and consistency across our supported offices. We appreciate your feedback.
5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Recently, I had the honor of celebrating my 15th year at PDS Health. I am still here due to the strong ethics and values this company holds. During COVID, I saw our CEO express vulnerability, compassion, and honesty, make hard, difficult decisions, but led us through a tough time, still prioritizing patients. Through my many years at PDS Health, I have held roles of Healthcare Coordinator, worked my way up to Operations Manager, then promoted to Regional Trainer. Most recently, I was promoted to Career Specialist (Recruiter) and have held this role for the past three years. As I stepped into my 15th year, I was honored with a Tenure gift – a weekend stay, plus flight, at a PDS Health company property. This happened to fall on Valentine's Day and my wedding anniversary this year. I am honored to work with a Team that does not hold achievements such as Tenure lightly and celebrates and honors achievements. Last year, my Team had a phenomenal year. We hold the value that “we fail and succeed together”. The Region grew, and the new doctor hires that our Owner brought into their private practices gave cause for celebration! My role as Career Specialist focuses on the sourcing and initial assessment – the candidate “quarterback”. I could not have been more surprised when my team nominated me for an “Extraordinary Performance” award, specifically as Regional Support to our Owners, Regional Managers, Directors, and Partners. We have now grown to over 15,000+ employees, so being nominated for these awards is rare, and winning is even more shocking! As a winner, PDS Health sent my sister and me to Las Vegas for another all-expense-paid trip to celebrate. Additionally, as a winner/nominee in this category, I also received an additional all-expense-paid trip to “Pinnacle Club” in the Bahamas! My husband and I just returned from this amazing trip, and I am still in shock and awe of what a blessing and honor it was. Having been in these rooms –XP Awards & Pinnacle Club - I took a step back to view the room, surrounded by top-tier talent, where the number one goal was to create healthier, happier patients. I could not be more thankful to be in a Company who regards values and ethics, patient care and satisfaction, and that truly leads vs. manages others. Recently, we changed our name from Pacific Dental Services to PDS Health, as we now have offices that are both medical and dental, fully integrated, caring for patients’ whole-body health. It is amazing to see patients’ lives transformed and lives saved by our compassionate, amazing Providers who are educating patients on the link between the mouth and how it affects the body. Pros – this is a company that values its people, gives opportunities to grow, and celebrates the wins – BIG TIME!

Cons

I should have applied sooner!

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PDS Health Response
1d
Thank you for sharing your experience and for celebrating 15 years with PDS Health. We’re grateful for your dedication and the many ways you’ve contributed to our mission of helping patients live healthier, happier lives. It’s inspiring to hear how opportunities for growth, recognition, and service have shaped your journey. Your commitment to our values and to supporting patients, providers, and teams is deeply appreciated.
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