CULT-LIKE DSO CORPORATION - Rda PDS Health Employee Review

2.0
Oct 15, 2023
Recommend
CEO approval
Business Outlook

Pros

-Nice benefit package = works you to the bone -Recognition paid with COFFEE/PIZZA & MORE WORK, not the appropriate pay increases or bonuses -Salary paid the bills (barely)

Cons

-Cheap OD. The office team bondings often suck. She almost never treat the staff with any treats or show recognition in that regard. Staff monthly meetings were supported with MCDONALDS as breakfast more than once. -Assistants are expected to assist the dentists all day long - on top of that do custodial duties at the end of the day. This means if it’s been a long hectic long day with overtime you better believe you’re still mopping all the treatment rooms, bathrooms, take out all the trash, vacuum hallways, launder lab coats, etc. -BILLION DOLLAR WORTH COMPANY…JUST HIRE SOME DAMN JANITORS? -Assistants are part of the clinical staff. We’re not your janitors! The exploitation is real there. -OMs in the company are usually without dental knowledge or experience. Hired based off sales or retail background! -ODs are almost never experienced working dental outside of the company so they’re locked in with what they know. -Overturn rates are crazy. Always a different face with specialty assistants or someone leaving. -Be prepared to “pick up hrs” at other PDS offices in the region because they will send you there to WORK when it’s convenient to them! -Never really a full 40 hrs/wk for full time employees. More like high 20s-30s a week. Hrs will be cut due to schedule not being filled by admin. They’ll have you help other offices for your hrs or you take an off day. -Lead assistants & assistants who been with the company for longer won’t have to travel as much as the newer staff. So poor newer assistants still training & learning but have to fill that void to make ends meet. -Lead assistants tend to think they’re superior. Constantly reminding the staff they’re the lead assistant out of the team. Definitely creates poor culture, unable to communicate effectively or nicely to staff when stressed, fails to properly train staff but when job unable to be done faults the person. -Be prepared to talk about metrics EVERY SINGLE MORNING during huddles. Yes the entire staff will hear about the dentist’s numbers & expectations. EVERY DAY. The poor dentists & hygienists that have to hear they’re not meeting their goals daily…Saddening. -Schedule will be as if you’re working retail or for a restaurant chain. They will have you come in when patients are scheduled only or will make you work harder when they send your coworker to help out a diff office. -Break room is so small (they expect you to be on the floor DOING SOMETHING every chance you can get in) -No time for bathroom break, coffee or water breaks, hardly get a lunch break in (staff take turns to eat according to which dentist schedule they are helping). Usually 30 mins-1 hr lunches. Mostly 30-45 mins! -Benefits package is nice BUT EXPENSIVE DEDUCTIBLE FOR PPO. My hospital bill through the roof! -Associate dentist gets treated like trash -Same day crowns with cerec can be a mess. They sell those cerec crowns like crazy but pts consistently coming back in for repreps/redos. I feel bad for the victims (the sweet innocent pts). -Specialists are the money makers so general dentist keep their schedule short and sweet just so they can hire THEM for BIG BUCKS for work they can do for the pts themselves! Simple EXTs with swelling? NOPE TO OS IT GOES BECAUSE OS SCHEDULE expects a full schedule ;) Bill for ENDO/OS codes for bigger fees. RUN. & NEVER LOOK BACK. AGAIN.

Explore other reviews about PDS Health

5.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

management, technology, benefits, opportunity, compensation

Cons

work life balance, stress, dependent on where you work

avatar
PDS Health Response
2mo
Thank you for sharing your experience. We’re glad you value the leadership, technology, and opportunities available. At PDS Health, we are committed to supporting our team members while continuously improving balance and consistency across our supported offices. We appreciate your feedback.
5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Recently, I had the honor of celebrating my 15th year at PDS Health. I am still here due to the strong ethics and values this company holds. During COVID, I saw our CEO express vulnerability, compassion, and honesty, make hard, difficult decisions, but led us through a tough time, still prioritizing patients. Through my many years at PDS Health, I have held roles of Healthcare Coordinator, worked my way up to Operations Manager, then promoted to Regional Trainer. Most recently, I was promoted to Career Specialist (Recruiter) and have held this role for the past three years. As I stepped into my 15th year, I was honored with a Tenure gift – a weekend stay, plus flight, at a PDS Health company property. This happened to fall on Valentine's Day and my wedding anniversary this year. I am honored to work with a Team that does not hold achievements such as Tenure lightly and celebrates and honors achievements. Last year, my Team had a phenomenal year. We hold the value that “we fail and succeed together”. The Region grew, and the new doctor hires that our Owner brought into their private practices gave cause for celebration! My role as Career Specialist focuses on the sourcing and initial assessment – the candidate “quarterback”. I could not have been more surprised when my team nominated me for an “Extraordinary Performance” award, specifically as Regional Support to our Owners, Regional Managers, Directors, and Partners. We have now grown to over 15,000+ employees, so being nominated for these awards is rare, and winning is even more shocking! As a winner, PDS Health sent my sister and me to Las Vegas for another all-expense-paid trip to celebrate. Additionally, as a winner/nominee in this category, I also received an additional all-expense-paid trip to “Pinnacle Club” in the Bahamas! My husband and I just returned from this amazing trip, and I am still in shock and awe of what a blessing and honor it was. Having been in these rooms –XP Awards & Pinnacle Club - I took a step back to view the room, surrounded by top-tier talent, where the number one goal was to create healthier, happier patients. I could not be more thankful to be in a Company who regards values and ethics, patient care and satisfaction, and that truly leads vs. manages others. Recently, we changed our name from Pacific Dental Services to PDS Health, as we now have offices that are both medical and dental, fully integrated, caring for patients’ whole-body health. It is amazing to see patients’ lives transformed and lives saved by our compassionate, amazing Providers who are educating patients on the link between the mouth and how it affects the body. Pros – this is a company that values its people, gives opportunities to grow, and celebrates the wins – BIG TIME!

Cons

I should have applied sooner!

avatar
PDS Health Response
2d
Thank you for sharing your experience and for celebrating 15 years with PDS Health. We’re grateful for your dedication and the many ways you’ve contributed to our mission of helping patients live healthier, happier lives. It’s inspiring to hear how opportunities for growth, recognition, and service have shaped your journey. Your commitment to our values and to supporting patients, providers, and teams is deeply appreciated.
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