Pros
1) Nice people, very PNW, i.e., they are super polite. Everybody smiles and laughs constantly at work. 2) Benefits are very competitive, including a 200% match on your 401K. 3) Customer service is one of the things on this company that is 100% on the right direction.
Cons
1) Executive team is nice when is time to smile and take pictures, but they do not handle well planning. Decisions are made with no plan in sight. Mostly, because all of them lack enough knowledge to be effective leaders. 2) According to PEMCO, its values are courage, integrity, and responsibility. However, you would barely see those values followed by the executive team, and managers. Even when they lay off people, instead of letting people go with an honest statement, they rather make up a Disney story that at the end of the day nobody believes, it is embarrassing to say the least. 3) For a company this size, it is highly political. Turf wars across different areas, although people do not see it that way. No straight talk is the PNW way, they say. If you want to thrive on this company, you need to be a politician first of all. 4) PEMCO has a HR department that is huge considering its size. Performance evaluation, and other process are inefficient. Executive team, and management are not evaluated at all by subordinates, this reflects lack of courage, and integrity. There are a lot of training coming from HR that is more related to personal growth than professional growth. This is another reason PEMCO is behind compared with its competitors. 5) You would find people with an average tenure of 15+ years. Which you might think is awesome. Truth to be told is that most of that people stay on the company because they do not have the tools to be competitive in the market, so they stay on their comfort zone. This is the case at least of 90% of the employees, so you can see why it is so hard for PEMCO to embrace new ideas, technologies, etc. That's the culture. 6) As a follow up of (5), it is hard for PEMCO to retain highly trained talent. So if you have an education beyond BS, BA, and you value your professional career, then you would find as a challenge that this company will not value your work, just because executives and management do not understand it. 7) There are conflict of interests coming from the top all the time. It is hard to promote values such as integrity and responsibility, when you see management doing the opposite. 8) In summary, this can be a great place for you if you don't have a career based on your education. Otherwise is a professional dead trap.