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PENFED Credit Union

Engaged Employer

Low pay - Mortgage Loan Officer PENFED Credit Union Employee Review

2.0
Mar 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great manager and not micromanaging

Cons

Systems are slow, low commissions compared to the market, lots of hands on from app to close, processing is slow and unresponsive, underwriting is too scared to make decisions on files so the decline at a very high rate, increased rates to prevent locks and halt refis because they said we don’t have the processing capacity

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PENFED Credit Union Response
3mo
Thank you for sharing your feedback. We’re glad to hear about your positive experience with supportive leadership. We also value input on systems and processes, which helps guide our ongoing efforts to improve how we support our teams.

Explore other reviews about PENFED Credit Union

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

Cons

Sometimes can be stretched for more resources

2.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great staff and middle management. Good benefits and facilities.

Cons

Upper Management - same tune as all the other reviews. This place is full of great people who don't know they are great. It's also full of bad leaders who think they are great. Unfortunately, the best performers are often rewarded with carrying the burden of underperformers and non-contributing leaders. In certain teams there is very limited in upward mobility. They are slow to weed out low performers and ineffective managers. All in, strong performers and high achievers might find this place frustrating. This is a place for those who like to coast through.

3
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PENFED Credit Union Response
3mo
Thank you for sharing your feedback. We appreciate your recognition of our people and benefits, and we value input that helps inform us of our ongoing improvement efforts. We wish you the best in your future endeavors.
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